Frequently Asked Questions

How do I place an order?
You can place an order directly through our website, stubbsshoes.com. Simply browse our collection, select your desired items, and proceed to checkout.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for online purchases.

Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination.

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, in their original packaging, and with all tags attached. Please note that customized or sale items cannot be returned.

How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International orders may take 7-14 business days, depending on the location.

Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that, changes may not be possible as the order enters processing.

Do you offer exchanges?
Yes, we offer exchanges for items in the same price range. If the desired item is unavailable, we will issue a refund or store credit.

How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s delivery status.

What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

How do I care for my shoes?
We recommend following the care instructions provided with your purchase. Generally, avoid excessive moisture and store your shoes in a cool, dry place.

Are your shoes true to size?
Our shoes are designed to fit true to size. If you’re unsure, refer to our sizing guide on the product page for guidance.

Do you offer discounts or promotions?
Yes, we occasionally run promotions and discounts. Sign up for our newsletter to stay updated on the latest offers.

How can I contact customer service?
For any questions or concerns, please reach out through the contact form on our website. Our team is happy to assist you.

Do you have a physical store?
Currently, we operate exclusively online through stubbsshoes.com. This allows us to offer a wider selection and better prices.

Can I pre-order items?
Yes, select items may be available for pre-order. Check the product page for details on release dates and estimated delivery times.

Do you offer wholesale or bulk orders?
For wholesale inquiries, please contact us through the website. We’d be happy to discuss bulk order options.

How do I clean my shoes?
Use a soft brush or cloth to remove dirt. For leather shoes, a damp cloth and mild soap can be used. Avoid harsh chemicals.

What materials are used in your shoes?
We use high-quality materials, including genuine leather, suede, and durable synthetics. Each product page lists specific material details.

Are your products ethically made?
We are committed to ethical production practices and work with manufacturers who uphold fair labor standards.

Do you offer vegan options?
Yes, we have a selection of vegan-friendly shoes. Look for the “vegan” label on product pages.

How do I know if an item is in stock?
Items marked as “In Stock” on the product page are available for immediate shipment. Out-of-stock items will be labeled accordingly.

Can I request a custom order?
Custom orders are available for select styles. Contact us for more information on customization options.

What if I receive the wrong item?
If you receive an incorrect item, please contact us right away. We will arrange for the correct product to be sent to you.

Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for an additional fee.

How do I use a promo code?
Enter your promo code during checkout in the designated field to apply the discount.

What is your privacy policy?
We respect your privacy and do not share your personal information with third parties. Our full privacy policy is available on our website.

Do you restock sold-out items?
Popular items may be restocked periodically. Sign up for notifications on the product page to be alerted when they’re back in stock.

Can I return a gift?
Gifts can be returned for store credit within 14 days of delivery. The original purchaser will be notified of the return.

How do I change my account information?
Log in to your account on our website to update your personal details, shipping address, or payment methods.

Do you offer free shipping?
Free shipping is available on orders over a certain amount. Check our website for current promotions and thresholds.

What if my package is lost or stolen?
If your package is lost or stolen, please contact us immediately. We will work with the carrier to resolve the issue.

How do I unsubscribe from emails?
You can unsubscribe from our emails by clicking the “Unsubscribe” link at the bottom of any newsletter.

Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points with every purchase. Sign up on our website to join.

Can I order by phone?
Currently, all orders must be placed through our website, stubbsshoes.com.

Do you offer repairs?
We do not offer repair services at this time. However, we recommend taking your shoes to a professional cobbler for repairs.

How do I know if my order is confirmed?
You will receive an order confirmation email shortly after completing your purchase. If you don’t see it, check your spam folder.

What is your environmental policy?
We strive to minimize our environmental impact by using sustainable materials and eco-friendly packaging whenever possible.

Do you collaborate with influencers or brands?
Yes, we collaborate with influencers and brands. For partnership inquiries, please contact us through the website.

Can I return shoes if they don’t fit?
Yes, you can return unworn shoes within 14 days for a refund or exchange. Please refer to our return policy for details.

How do I leave a review?
After receiving your order, you’ll have the option to leave a review on the product page. We appreciate your feedback!

Do you offer wide or narrow widths?
Currently, we offer standard widths. If you need assistance with sizing, check our sizing guide or contact customer service.

What is your best-selling item?
Our best-selling items vary by season. Check the “Bestsellers” section on our website to see current favorites.

How do I apply for a job with your company?
For career opportunities, please visit our website’s careers section or contact us directly.

Can I donate my old shoes?
We do not currently have a shoe donation program but encourage you to donate gently used shoes to local charities.

Do you offer military discounts?
Yes, we offer discounts for active military personnel and veterans. Contact us for details on how to verify eligibility.

How do I know if a product is authentic?
All products sold on stubbsshoes.com are 100% authentic and sourced directly from authorized manufacturers.

What if I have an issue not listed here?
If you have any other questions or concerns, please reach out to our customer service team for assistance.